[ Marketing Psychology + Customer Journey Coach for Intentional Online Experts ]

Big ideas need

Smarter

  Marketing

Welcome, Big Thinker.

Here, you’ll find: Better Marketing, More Genuine Connections, & Easier Sales.

Big-Thinker-Lab_Caroline-Moss

Choose your path to impact

You’ve got brilliant expertise to share, but your audience needs a simpler approach from you. They don’t need your dissertation – they need you to understand their challenges and guide them to meaningful wins through a strategic customer journey.

We’re SO done with transactional customer interactions and scaling with loose morals over here, so instead, we’ll approach your marketing with YOUR values at the forefront.

🤝 Genuine connections + authentic customer interactions and guess what: easier sales is the name of the game.

After 14 years in the marketing industry, I won’t budge on doing it any other way.

So, if this sounds like an F-YEAH! Then keep scrolling to learn how we can work together through my customer journey-focused marketing coaching packages.

Big-Thinker-Lab_icon-01

Spark Lab

Strategic Funnel Audit Session

A focused 90-minute audit session where we audit your customer journey, identify opportunities, and create a clear DIY action plan to transform your expertise into impact.

Big-Thinker-Lab_icon-02low

Strategy Lab

Position Before Promotion Offer Strategy

A high-impact done-with-you strategy intensive that transforms your valuable expertise into a psychology-driven marketing & sales strategy designed for authentic connection and sales growth.

Big-Thinker-Lab_icon-03

Growth Lab

Platform to Profit Coaching

A comprehensive 3-month implementation container that turns your funnel strategy into working customer journey and content flywheel for sustainable business growth and consistent marketing momentum.

A Different Approach to Marketing Growth

Caroline-Moss-Big-Thinker-Lab

Get to know Caroline

With 14 years of marketing experience spanning hundreds of brands—from e-commerce to education—I’ve developed deep industry expertise. During my 4.5 years on a leading Queensland agency’s growth team, I honed my strategic skills while also co-hosting a top marketing podcast.

Caroline-Moss-Big-Thinker-Lab

I’m not here for quick cash grabs or overnight success promises. Building businesses with purpose requires aligning with our values and treating every audience interaction with care and intention.

If you’re reading this, I know that’s your aim, too.

But as an expert with deep knowledge, it’s easy to forget how to communicate your value in ways your audience actually understands and feels motivated by.

That’s why my coaching packages — from 90-minute SPARK LABs to comprehensive GROWTH LAB implementation — are designed specifically for experts like you. I help you bridge the gap between your expertise and marketing that genuinely connects. Because transformational knowledge deserves transformational marketing.

What they’re saying

Ready to make genuine connections, authentic customer interactions, and easier sales?

Choose your coaching package and apply now.